30-Day Money Back Guarantee

Every Lumi Gallery artwork comes with a 30-day return window from the day it arrives. If you simply decide the artwork is no longer right for your space, you can return eligible items within 30 days of receiving your order for a full refund.

If your return is approved, you will need to arrange the return shipment with a local carrier, carefully pack the artwork, and send it to the designated return address. Return shipping costs and any applicable customs duties are your responsibility.

Damaged Items

If your artwork arrives damaged during transit, please contact us within 48 hours of receiving your order. Please email service@lumigallery.com or contact us via WhatsApp (+44 7355 237416), and provide your order number and photos of the damaged artwork.

Once the damage has been verified, we will provide an appropriate solution, such as a complimentary replacement or a full refund, depending on the circumstances. If a return is required, we will provide the return instructions and cover the return shipping cost.

Return and Exchange Requests

If you need to return or exchange your order, please contact us at service@lumigallery.com

Return Conditions

Please ensure that the following conditions are met for a returns request to be accepted:

• It has been less than 30 days since you received the artwork.

• The artwork must be in the same condition as it arrived and in appropriate packaging—ideally in its original packaging.

• Artworks must be carefully prepared for return shipment in their original packaging to qualify for a refund.

• For artworks that arrived damaged, we require a photo of the damage so that we can understand what went wrong with our shipment.

• If the original packaging was insufficient, please repackage the items to the best of your ability and take pictures for insurance purposes.

Please note: All artworks are original, hand-painted oil paintings created by our artists. Each piece carries its own natural variation due to the handmade process. Minor differences in texture, brushwork, and detailing are normal. Photos of the completed artwork will be sent for your approval before shipping.

Custom artworks (including custom colors, sizes, or personalized requests) are not eligible for return once safely delivered, as they cannot be resold. We appreciate your understanding.

Refund Process

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will process the refund within up to 5 business days.

• For PayPal and Shop-Pay account holders, it may take up to 3 business days for the transaction to appear on your account.

• For credit card refunds, it may take between 7-15 business days for the transaction to be completed.

Please note: You have 30 days from the receipt of the artwork to request a return and a further 15 days to fulfill it.