Shipping & Packaging Policy

How are the artworks packaged?
Our artworks are meticulously packaged by Lumi Gallery using a standardised packaging process to ensure safe delivery.

Wooden Crate
Stretched or framed artworks are shipped in wooden crates specially designed for global art transportation. These crates are lined with protective materials that meet our strict standards to ensure the artwork remains secure and undamaged during transit.

Tube
Rolled canvas items are shipped in a dent-resistant tube, which is especially safe for oversized works and reduces shipping costs. We recommend that rolled works be taken to a local framer for careful unrolling and stretching upon arrival.

Delivery Time
Shipping Time: Generally 5-7 days by FedEx/DHL/TNT.
Creating Time: 3-5 days to be hand-painted by a professional artist. The artwork you ordered is created by the artist of the original painting.

During the creation process, the artist will provide you with photos and videos of the artwork. You can express your preferences, such as colors and shades. The artist will make necessary adjustments. The artwork will only be shipped once you are completely satisfied.

Shipping Costs
We offer free worldwide shipping — wherever you are, there are no extra fees.

Shipping Partner: 
Depending on the destination and the size of the artwork, we use delivery companies such as FedEx, DHL, or TNT, or specialist art delivery companies.

Countries We Deliver To
We currently support shipping to most international destinations. If you do not see your address listed at checkout, please contact us at service@lumigallery.com or via WhatsApp +44 7355237416, and we will confirm whether delivery to your location is possible.

International Taxes & Duties

  • United States, United Kingdom, Australia & Canada: All hand-painted artworks can be delivered directly to your address with no additional customs duties or taxes. These costs are fully covered by us.
  • Other countries and regions: Customs duties or taxes may apply and are the recipient’s responsibility. Rates are determined by local customs authorities and are typically 1%–10% of the declared value. If you have any questions, please contact us before shipping to discuss the declared value; we’ll provide the necessary customs documents.
  • In some Asian and European countries, you may not need to pay these fees, depending on local customs regulations and the shipping method. Please contact us via WhatsApp at +44 7355237416 or email service@lumigallery.com to confirm.

Is the Delivery of the Artwork Insured?
Absolutely! Lumi Gallery organises and insures the transport of the artwork. You have nothing to worry about and there are no hidden costs.

If I Buy Several Artworks, Will They Be Delivered at the Same Time?
Under normal circumstances, they may be delivered at the same time. However, this depends on the artwork's creation and shipping schedule.

Can I Get Artworks Delivered to a Different Country or to a Different Person?
We deliver to the address provided in your order. Generally, we coordinate the delivery date with the recipient. If the artwork is a surprise or a gift, please inform us in advance.